Jio Procurement Platform | ERP/EAM Platform - Enterprise UX Design
Organisation
Jio Platforms Ltd.
Team
Central UI/UX Team
Role
UX/UI Designer
Overview
The Jio Procurement Platform is an internal enterprise-grade tool developed to manage large-scale procurement, vendor coordination, and asset lifecycle tracking across departments at Reliance. Built to function similarly to ERP and EAM systems like SAP, the platform was designed to support compliance, transparency, and operational efficiency across Jio’s vast internal ecosystem.
What I did
Domain Research and Persona Mapping - Collaborated with procurement and IT teams to understand operational flows, bottlenecks, and data needs across departments
Information Architecture and Journey Design - Mapped task flows for procurement requests, supplier approvals, and asset tracking to define core user journey.
UX Prototyping and Testing - Built wireframes and prototypes for key modules and tested them with internal stakeholders to validate functionality and usability.
Design System Development - Created modular, reusable components with consistent visual hierarchy and interaction patterns to support scaling across teams
Methods
UX/UI Design, Interactive Prototype, User Research, Usability Testing, Stakeholder Management, Design System, Wireframes, Design Optimization
Design Goals
Translate complex enterprise workflows into clear, user-friendly interfaces
Support multiple user roles with distinct permissions and data needs
Ensure compliance and traceability across procurement and asset operations
Build a consistent and scalable design framework for enterprise-wide adoption
Key Challenges
Translating Complex ERP/EAM Logic into Jio Design
One of the core challenges was understanding and structuring the intricacies of ERP and EAM systems, including procurement flows, asset hierarchies, and interdepartmental dependencies.
The process involved extensive domain immersion, breaking down complex operations into clear, user-friendly journeys.
A critical part of the task was integrating these complexities within the Jio Design System, ensuring visual consistency and scalability without compromising functionality or compliance.
Simplifying ERP Through User-Centered Design
Simplifying complex, multi-layered procurement and asset workflows to suit daily user operations.
Balancing organizational ERP requirements with user-friendly, accessible design patterns.
Translating rigid, compliance-heavy processes into intuitive, role-specific task flows.
Designing for scalability while supporting diverse user roles and departmental needs.
Reducing cognitive load through contextual interfaces without compromising system traceability
Working with a wide range of stakeholders
A project of such scale required the input and collaboration of different stakeholders at different levels
Working closely with procurement leads, store managers, SAP experts, and internal product managers.
Journeys Designed
Dashboard Analytics: Data Visualisation and Summary Modules
Order Expeditions: All user flows for expediting an existing order within the system.
Bank Guarantee: User flows for initiating and managing a Bank Guaranteed Purchase Order (PO).
PR to PO: Journey of an order from its creations from L3 or L4 employee through all its approval stages within the system, with feedback system and more.
Miscellaneous: Collaborated with other designers in different small-to-medium scale journeys.
Outcome
The Jio Procurement Platform is aimed at centralizing fragmented workflows and streamline procurement and asset management across business units. The design system and interaction logic laid a strong foundation for scaling the platform to support more teams and processes over time. The JPP is still in its development stage as of 2024. With such a large scale, it's gonna take a lot more time to be out there. However, the foundational work done by our team will stay there a long way to fruition.